FAQ - Frequently Asked Questions

CAN I PURCHASE IF I AM A PRIVATE/COMPANY CUSTOMER?

Yes, both private customers and companies can purchase on our e-commerce site. When registering your account, you can specify the category you belong to.

HOW CAN I CREATE MY ACCOUNT?

To place an order you need to create an account by following the registration wizard.

HOW LONG WILL I BE ABLE TO RECEIVE MY ORDER?

Correctly registered orders, of goods available in stock, are shipped within 24 hours, with delivery in Italy within 48/72 working hours, in Europe within 3/5 days and outside Europe in 5/7 days.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

If you have already registered a default shipping address, you can change it at any time by accessing your account page.

HOW CAN I TRACK MY ORDER?

Once the shipment has been made, as soon as the courier generates the relevant tracking code, this will be automatically sent to the email address indicated during the order phase.

DO WE SHIPPING ALL OVER THE WORLD?

Yes, we ship all over the world using the most accredited express services.
Any limitations may occur due to socio-political events; please contact us for more information.

IS IT POSSIBLE TO AGREE A DELIVERY BY APPOINTMENT?

It is possible to request shipments with deliveries by agreed appointment or with particular services included but these must in any case be agreed in advance and before placing the order. Contact us for more information.

IS SENSITIVE PAYMENT INFORMATION STORED ON THIS SITE?

No. Under no circumstances will our site store sensitive information about your payments. Transactions between credit or prepaid cards all take place on secure servers.