RETURNS AND REIMBURSEMENT
The Customer has the right to withdraw from the contract within 14 days, as per Legislative Decree 206/2005-Legislative Decree 21/2014 - implementing directive 2011/83 / EU. The withdrawal period expires after 14 days.
You can decide to return any product purchased on shopmancini.com within 14 days from the delivery date.
- Enter the "Order history and details" section of your account: select the product or products to return.
- Tell us the reason for your return and Click on “send your return request”
- Once the request of returning goods is authorized, you'll get a RMA number to put on the package.
- Send the package to:
Mancini & Mancini S.r.l
Via Cavour, 18
66020 - Sambuceto (CH)
We remind you that transport costs for the return of goods shall be borne directly by the customer.
The Returns Office will not accept shipments for which customs charges will be required.
After receiving the product/s and having carried out the necessary checks on the status of the product, Mancini will reimburse the amount by transfer of the amount charged on the Credit Card, on the PayPal account or by bank transfer. In the latter case, be sure you promptly provide the bank details on which you want to obtain the reimbursement (Cod. ABI - CAB – Bank Account-SWIFT of the invoice holder).
Shop Mancini will reimburse the amount paid within a maximum of 30 working days from receipt of the goods, excluding shipping costs in accordance with art. 5, paragraph 6, Legislative Decree n. 185 dated 22/05/1999
Right of Withdrawal
Under article. 64 et following articles of the Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. is a natural person who buys goods for purposes not related to his professional activity, that is he does not purchase by indicating in the order form to Mancini & Mancini srl a reference of VAT number), he has the right to terminate the purchase contract for any reason, without penalty and except as indicated in the following point.
The right of withdrawal is subject to the following mandatory conditions: he right is applied to the product purchased in its entirety; it is not possible to exercise the withdrawal only on part of the product purchased.
The purchased good must be returned unused and in perfect conditions with no signs of wear or damaged, with its original packaging intact and undamaged (with packaging means the original box of the product if it has one) exactly as received, otherwise the return will not be accepted.